Returns and complaints

The buyer has the right to unilaterally terminate the contract within 14 days of receipt of the goods, in accordance with the Consumer Protection Act.

Products subject to hygiene standards (e.g. cosmetics, oral care) are not subject to return if they have been opened or used, in accordance with Article 86 of the Consumer Protection Act.

Complaints are submitted through the Platform, which coordinates the procedure with the vendor.

Refunds are made using the same payment method.

In the event of the vendor’s failure to act within a reasonable period of time, the Platform reserves the right to take appropriate measures to protect the buyer.